Automotive Technician Job at Global Connect Technologies, Troy, MI

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  • Global Connect Technologies
  • Troy, MI

Job Description

The Automotive Diagnostic Support Technician performs maintenance, repairs, and diagnostic tests on vehicles, primarily examining the mechanical components and engine using diagnostic software. The role involves working closely with client dealerships and technical teams to resolve complex diagnostic issues.

Key Responsibilities:

  • Automotive Mechanic / Diagnostic Trouble Shooter : Perform diagnostics and repairs, examining vehicle components and systems.
  • Client Interaction : Communicate with vehicle owners, explain automotive issues, and discuss repairs.
  • Technical Support : Provide support to dealerships for diagnostic software and hardware issues related to vehicle modules and systems.
  • Escalation Support : Collaborate with the Diagnostics System Specialists Level and other departments (Engineering, Quality, OTA, Customer Service) for complex diagnoses.
  • Issue Resolution : Resolve dealer issues via phone, email, and through the Global Technical Assistance Center (GTAC).

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