The Beauty Director is an important part of our team, as they are often the first point of contact with our new clients and instrumental in turning new leads into SKINNEY clientele. The Beauty Director is an expert in all SKINNEY Medspa treatments and products, and drives sales by developing long lasting client relationships through excellent communication and customer service.
Beauty Director Job Duties & Responsibilities
● Ability to promote SKINNEY Medspa treatments and products with an expert knowledge base
● Meets and advises clients on proper treatment plan to achieve maximum results
● Ensures that clients do not have contraindications prior to treatment
● Ensures that client is approved via tele-health or by Nurse Practitioner in-person prior to treatment
● Advises client on proper treatment plan, and obtains signed Financial Agreement
● Recommends proper skincare regime to enhance treatment plan
● Ensures that client competes new patient forms, financing paperwork, and consents prior to treatment
● Advise clients on pre and post instructions for treatment, and ensures client receives written copy of instructions and what to expect during and post treatment
● Follows up with all clients and schedules them for post treatment and before and after photos
● Manages client expectations and forwards in and all customer service or issues to management
● Manages client results and forwards any treatment specific issues to clinical department
● Follows SKINNEY Medspa consult script when meeting with clients to ensure client education
● Drives location specific sales through internal and external business outreach
● Partners with marketing to drive new business through social channels and location specific store events
● Partners with like minded business to raise awareness in community
● Schedules and plans monthly location events to drive business awareness and sales
● Follows Salesforce protocols when contacting SKINNEY Medspa leads and clients
● Attends all SKINNEY Medspa meetings, trainings and sales intensives
● Completes all online trainings and education portals
● Adheres to all SKINNEY Medspa protocols + policies
● Sends daily and and weekly sales reports
● Meets or exceeds monthly sales goals
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