Collections Representative
Location: Coppell, TX
Onsite: Fully onsite, no opportunity for hybrid/remote
Schedule: Mon-Thurs 11am-8pm, Fri 8am-5pm (1 rotating Saturday half shift every month)
Contract : 6-month contract-to-hire
Pay: $22-23/hr (plus bonus opportunities)
Calculated Hire is in search of a Collections Representative for our Fortune 100 Financial Services client.
Position Summary: Act as the primary point of contact for borrowers who are over one payment past due and not engaged in active loss mitigation work. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Adhere to performance metrics like Average Speed of Answer, Abandonment rate, and Handle time. Occasionally interact with investors to document or influence favorable outcomes.
Essential Duties and Responsibilities:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
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