Position Title: Customer Experience Manager
Location: San Diego, CA (Hybrid – 3 days/week in office)
Duration: Full-time, Direct Hire
Reports To: Director of Operations
Manages: Customer Experience Team
Join Us to Elevate the Customer Journey
Are you passionate about delivering exceptional service and building world-class teams? Do you thrive at the intersection of people, technology, and innovation? We’re looking for a strategic, driven, and empathetic Customer Experience Manager to lead our growing CX team and help redefine how we connect with our customers.
As the voice of our brand and the champion of our customers, you’ll own the end-to-end experience—from day-to-day support to big-picture innovation. You’ll collaborate cross-functionally with eCommerce, Marketing, Merchandising, and Operations to create seamless, delightful customer interactions that fuel loyalty and growth.
What You’ll Do
Lead and Inspire a High-Performing CX Team
Drive Strategy & Operational Excellence
Analyze & Act on Customer Insights
Champion Innovation & Big-Picture Thinking
What You Bring to the Table
Why You’ll Love Working Here
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