Customer Experience Program Manager Job at Arrowmac, Long Beach, CA

aXNrUEVkUDV2TDhkMEpNVk01Wnp3MS9U
  • Arrowmac
  • Long Beach, CA

Job Description

Are you a strategic leader passionate about revolutionizing the healthcare experience? Our healthcare client is seeking a dynamic CXI Project Principal to spearhead our Member Loyalty Program!

Imagine: You'll be the architect of personalized member journeys, crafting experiences that boost engagement, improve health outcomes, and drive retention. You'll work cross-functionally, leveraging data-driven insights to shape the future of our program and make a real difference in the lives of our members.

What You'll Do:

  • Innovate: Design and execute cutting-edge loyalty strategies that exceed CMS standards.
  • Transform: Translate visionary concepts into tangible results, driving process improvements and tech enhancements.
  • Connect: Develop personalized events and multi-channel campaigns that resonate with our members.
  • Analyze & Optimize: Use data to refine strategies and deliver compelling presentations to leadership.
  • Lead: Drive program operations, ensuring seamless execution and team alignment.

Requirements:

  • Bachelor’s Degree, preferably in User Experience, Business Strategy, Social Sciences
  • 4+ years of Experience design or Service Design or Human Centered Design
  • 2+ years of leading and managing projects with analytics
  • 2+ years of Business case creation and ROI Analysis experience
  • 3+ years of Ability to navigate the gray and build a clear path forward is a required skill

If you feel you would be a perfect fit please send your resume to: [email protected]

For more information about Arrowmac and all of our jobs, please visit

Job Tags

Similar Jobs

ProRecruiters

PLC Programmer Job at ProRecruiters

 ...and edit logic code for programmable logic controllers (PLCs). Create and interface HMI systems with multiple controllers. Assemble, wire, and install electrical control panel assemblies. Interpret schematics, drawings, and wire diagrams to execute wiring accurately... 

Global Talent Partners

Family Physician Job at Global Talent Partners

 ...Global Talent Partners is proud to represent a thriving, physician-owned family medicine practice in Houston, TX, currently seeking a dedicated and compassionate Family Physician to join their team on a full-time basis. This is an exceptional opportunity to practice... 

Towles Electric, Inc.

Electrician Job at Towles Electric, Inc.

 ...Personal Satisfaction for working for a company you will love and directly impacting the growth of the business. Journeyman Electrician Requirements and Qualifications Must be state licensed journeyman electrician Valid drivers license required Must be... 

Rocket Farm Restaurants

ROCKET FARM RESTAURANTS GENERAL MANAGER - UP TO $100K/yr. + BONUS (ATLANTA) Job at Rocket Farm Restaurants

 ...At Rocket Farm Restaurants, the core philosophy that defines our culture is We serve the person who is serving the guest. Our culture...  ...joining us! Rocket Farm Restaurants is seeking a General Manager to lead our dynamic team! The General Managerleads all aspects... 

Apex Recruitment Group

Construction Project Manager Job at Apex Recruitment Group

 ...Interested in relationships, negotiated work, and repeat clients? Are you more interested in getting the job done then filling out a time...  ...work history with previous employer(s) Ability to work from a home office Willingness to travel to project sites throughout the...