Customer Service Representative Job at SNI Companies, Westfield, MA

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  • SNI Companies
  • Westfield, MA

Job Description

Our manufacturing client is seeking a motivated and detail-oriented Customer Service Representative to join their team.

Key Responsibilities:

  • Accurately enter customer quotes and sales orders into software.
  • Professionally manage incoming calls and customer service email inquiries.
  • Generate and maintain accurate reports.
  • Collaborate with external vendors to address business needs and ensure seamless communication.
  • Actively participate in team meetings to share insights and contribute to team success.

Qualifications:

  • 1+ years in a customer service role, demonstrating excellence in handling customer interactions.
  • Skilled in managing inbound and outbound calls with professionalism and confidence.
  • Proficient in Microsoft Office Suite.

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