JOB SUMMARY
The Customer Success Representative (CSR) is a key member of DawnSignPress’s tech-driven support team, focused on delivering a seamless customer experience through FreshDesk ticket management, chatbot optimization, and live chat support.
This role is centered on solving customer issues efficiently via digital channels and collaborating with internal teams to ensure customer success.
Candidates must have prior experience managing a chatbot system and must be comfortable communicating with customers via Zoom, and ticketing platforms.
This is a fast-paced, technology-first role — ideal for candidates passionate about customer success, automation, and real-time problem solving.
ESSENTIAL FUNCTIONS
FreshDesk & Ticket Management
Chatbot Oversight & Optimization
Live Chat & Digital Customer Support
Order Management & System Support
Returns Support
Communication & Collaboration
REQUIREMENTS
Education & Experience:
Skills:
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