Job Description

We seek a skilled Customer Support Engineer to join our Dicer/Back Grinder Products department in the Fremont, CA area. The ideal candidate will provide customer engineering support for the dicer/back grinder products and general support by installing and maintaining these products.

Duties:

• Install, maintain, and trouble shoot Dicer/Back Grinder and related equipment and peripherals.
• Perform maintenance periodically and basic repairs. Communicate with customers regarding status of maintenance and repairs.
• Communicate information relating to customer device trends to team.
• Enter Field Service Reports (FSR) and submit to management in a timely manner.
• Document issues and bugs that can not be fixed immediately and report using appropriate documentation.
• Travel as required to obtain training and perform these duties
• All other duties as required

Requirements:

• Looking for 2-5 years of experience as customer support engineer for dicer/back grinder or similar equipment
• Bachelors in mechanical engineering or electrical engineering preferred.
• Associates or technical school degree/certification with at least 2 year of experience minimum.
• Must be proficient in Microsoft Word, Excel, and Outlook.
• Ability to lift up to fifty pounds, unassisted. Must be able to push, pull, or move heavy machinery or equipment with or without assistance.
• Strong oral and written communication skills in English required.
• Japanese language plus.
• Training Certificates for Dicer /PG and/or other equipment is a plus

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws.

We prioritize direct applicants; third-party resumes may not be reviewed.

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