Job Description

Colonial Country Club is seeking a friendly and professional Front Desk Attendant to serve as the first point of contact for members and guests. This individual will be responsible for providing exceptional customer service, handling inquiries, and assisting with administrative tasks to ensure a seamless club experience.

Key Responsibilities:

• Greet and welcome members and guests in a warm and professional manner.
• Answer phone calls, respond to inquiries, and direct calls to appropriate departments.
• Manage reservations for dining, events, and other club activities.
• Assist with check-ins, payments, and account-related questions.
• Maintain accurate records of member visits and interactions.
• Monitor and enforce club policies and procedures.
• Provide information about club amenities, services, and upcoming events.
• Assist with administrative duties such as filing, data entry, and correspondence.
• Keep the front desk area organized, clean, and presentable.
• Collaborate with various departments to enhance member experiences.

Schedule:

• Sundays 9:30 AM - 6:30 PM
• Tuesdays 8:00 AM - 7:30 PM
• Fridays 1:00 PM - 7:30 PM

Qualifications & Skills:

• Previous experience in a hospitality, customer service, or administrative role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and reservation management systems.
• Professional appearance and demeanor.
• Availability to work evenings, weekends, and holidays as needed.

Background check and drug screen required.

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