Job Description

Role: Hospitality Host

Reporting to: Assistant Store Manager or Store Director

Position Overview

We seek a Boutique Host who exemplifies our brand’s commitment to exceptional service and luxury hospitality. As the first point of contact, you will set the tone for the client experience, ensuring every interaction is seamless, welcoming, and reflects our brand’s prestige. This role is also crucial in supporting the sales team by maintaining smooth operations and upholding the highest service standards.

What you will do

Client Engagement & Hospitality

• Warmly welcome all visitors, ensuring they feel valued and attended to upon arrival.
• Managed waiting areas, maintaining a comfortable and organized environment.
• Offer refreshments and provide thoughtful, tailored hospitality.
• Scheduled and confirmed client appointments, coordinating efficiently with the sales team.

Sales Floor & Operational Support

• Assist with gift-wrapping and product presentation, enhancing the luxury shopping experience.
• Securely facilitate the movement of products between the sales floor and the vault.
• Support cash handling procedures, ensuring accuracy and compliance.
• Maintain a clean, organized wrapping station and hospitality area, ensuring all supplies are well-stocked.
• Communicate effectively with the sales and leadership teams to address client needs promptly.
• Support opening and closing procedures, including setup and breakdowns.
• Assist with special projects and operational needs as required.

Experience preferred:

• Previous Experience – Prior experience in a luxury retail or hospitality host role is preferred.
• Exceptional Communication – Ability to engage and connect with diverse clientele professionally.
• Attention to Detail – Strong organizational skills to manage multiple tasks while maintaining service excellence.
• Polished Professionalism – Well-groomed appearance and demeanor aligned with luxury brand standards.

• Flexibility & Adaptability – Comfortable working in a fast-paced environment, with availability on weekends and holidays

Your Profile

• Luxury Hospitality Experience – Background in high-end hospitality, retail, or fine dining, with expertise in table etiquette, beverage service, and gift wrapping.
• Customer-centric mindset – Passionate about proactively delivering flawless, personalized service.
• Operational Efficiency – Strong multi-tasking skills, seamlessly balancing front-of-house and back-of-house operations.
• Luxury Brand Awareness – Knowledge of luxury retail, fashion trends, and high-end clientele expectations is preferred.

What We Offer

• BVLGARI offers a competitive compensation package that includes:
• Base salary + performance-based commission and more
• Comprehensive benefits: medical, financial, and paid time off, including 401(k) eligibility
• Exclusive employee perks, including luxury product discounts and training opportunities

BVLGARI is an equal-opportunity employer and celebrates diversity in the workplace.

For Internal Candidates

We are excited to see LVMH talents exploring opportunities within BVLGARI! If you are interested in this role, please:

• Contact your direct manager to discuss your career growth.
• Contact your HR Business Partner (HRBP) for guidance on the internal mobility process.

We value your dedication to the LVMH family and look forward to supporting your career journey with BVLGARI.

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