Job Description

About the Job

Chronic Care Management Specialist - Medical Assistant

NOT A REMOTE POSITION. MUST BE ABLE TO WORK FROM OUR LOCATION IN Raleigh, NC.

MONDAY THROUGH FRIDAY - Future weekends

Specialist must be (one of the following): Nationally Certified Pharmacy Technician (CPhT) via the Pharmacy Technician Certification Board (PTCB) program or the ExCPT exam provided by the National Health career Association (NHA), and registered as a pharmacy technician with the North Carolina Board of Pharmacy, or if you have a current, nationally recognized Medical Assistant (MA) certification or Licensed Practical Nurse (LPN) certification. The certificate from either organization for the CPhT as well as a copy of the NC Pharmacy Tech License or a copy of the MA/LPN certification will need to be provided. The candidate will work in a team environment to assist and support the clinical pharmacists in performing duties relating to patients enrolled in Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). The candidate will serve 500 plus patients between multiple clinics throughout North Carolina.

Requirements/Duties:

• Enroll patients into either RPM or CCM.
• Prepare the patient chart for upcoming CCM encounters.
• Make monthly check-in calls to patients enrolled in CCM.
• Make daily compliance calls to patients enrolled in RPM.
• Timely and proper communications with clinical pharmacists of any urgent health-related call needs, medication refills, and appointment requests communicated by the patient during any telephone.
• The Nationally Certified Pharmacy Technician (CPhT) will provide patient care under the direct supervision of the clinical pharmacists.
• Respects patient confidentiality at all times and treats patients with courtesy and respect.

Required Skills:

• Professional telephone skills.
• Computer skills including: Data entry functions, Excel, and the use of Allscripts or other various EHRs, and various software programs.
• Time management skills.
• Clear verbal and written communication skills as well as customer service excellence.
• Must be able to work in a team environment.
• Self-motivated, compassionate, and a patient-oriented clinician.
• Minimum requirement is a High school graduate or GED equivalent.
• Ability to establish and maintain effective working relationships with patients, caregivers, fellow team members, medical providers and the public.
• Ability to organize and manage competing priorities.
• Ability to problem solve and show good judgment.
• Knowledge of medical terminology.
• Ability to react calmly and effectively in emergency situations.

Preferred, not required, skills:

• Prior CCM or RPM experience.
• Prior Pharmacy experience.

About Axil Health:
Axil Health is a privately owned pharmacist collective that offers clinical services located inside established medical facilities. Through clinical services, Axil Health works to improve compliance and better patient outcomes while increasing a clinic’s bottom line. 

In-Clinic Rx is a privately owned pharmacist collective that offers both independent pharmacy, consulting and clinical services located inside established medical facilities.Through clinical, dispensing and consulting services, In-Clinic Rx works to improve compliance and betterpatient outcomes while increasing a clinic and pharmacy’s bottom line.

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