Job Description

As the Operations Assistant and Receptionist at this international nonprofit, you will be the first point of contact for visiting guests, callers, and internal staff. In this role, you’ll also provide essential administrative support to the office, assist with basic IT troubleshooting, manage vendor relationships, and coordinate events. The team is seeking a customer-service-oriented professional who enjoys wearing many hats and supporting colleagues in a dynamic, mission-driven environment. You'll be working in beautiful downtown DC office, with a generous compensation package, excellent benefits, and a workplace culture you won't want to leave.

Key Responsibilities:

• Manage a high-volume phone line, greet guests, and act as a professional and courteous liaison between the public and internal staff.
• Coordinate and prepare conference rooms and manage a busy, shared calendar.
• File and retrieve documents, records, and reports to assist with project and deal management.
• Provide administrative support to the DC team, including maintaining financial tracking spreadsheets, submitting expense reports, preparing onboarding materials, coordinating physical setups, and distributing supplies.
• Manage office inventory, supplies, upkeep, and vendor relationships.
• Assist with ad hoc projects and operational initiatives as needed.

Why You’ll Love Working Here:

• Full benefits including retirement, health, and excellent vacation/PTO plan.
• Professional development and advancement opportunities for reliable, high-performing team members.
• Bi-partisan mission.

What We’re Looking For:

• Professional etiquette. You have a Bachelor’s degree in hand and excellent written and verbal communication skills.
• Friendly. You pride yourself on being a warm and welcoming individual; candidates with up to two years of previous customer service, retail or hospitality experience are encouraged to apply.
• Energetic and eager. You're always ready to pitch in and help wherever needed.
• Professional. You will make a great impression representing the company to the public.
• Organized. You can manage all of the details while providing excellent customer-service.
• Driven to go above and beyond. You take pride in delivering top-notch support that helps the entire team succeed.

Essential to Hawthorne Lane's success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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