Job Description

Company Overview

TeDan Surgical Innovations, Inc. (TSI) designs and manufactures specialty surgical products for use in orthopedic, neuro, thoracic and spine surgeries. TSI was founded in 2006 with the goal to innovate and address evolving access techniques in spine surgery. We have successfully addressed the need for minimally invasive surgical approaches to the spine, and have introduced access instrumentation for neurological, orthopedic, and cardiothoracic procedures. We commit to providing innovative, high-quality surgical access systems and instrumentation designed to optimize exposure and improve the surgeon experience.

Job Summary: We are seeking a detail-oriented and organized Order Entry Specialist to join our team. The Order Entry Specialist will be responsible for accurately entering customer orders into our ERP/CRM system, managing customer service issues, and supporting catalog sales. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Order Processing: Accurately enter customer orders into the ERP/CRM system, ensuring all fields such as name, address, account number, item number, price, and any sales or promotions are completed.
• Customer Service: Handle customer inquiries, complaints, and issues related to unfulfilled orders. Provide timely and effective solutions to ensure customer satisfaction.
• Inventory Control: Check inventory levels to ensure orders can be fulfilled. Communicate with relevant departments to manage stock levels and address any shortages.
• Order Follow-Up: Inform customers of expected delivery dates and follow up on orders to ensure timely fulfillment.
• Collaboration: Work closely with sales, marketing, and other departments to align inventory strategies with promotional activities, new product launches, and seasonal demands.

Qualifications:

• Proven work experience as an Order Entry Specialist or similar role.
• Knowledge of inventory management and ERP/CRM systems (Infor preferred).
• Excellent analytical, organizational, and communication skills.

Education:

• Bachelor’s degree in Business, Marketing, Operations, or a related field is preferred.

Skills:

• Ability to problem-solve and address issues related to inventory discrepancies, stockouts, supplier handling, and transportation.
• Excellent customer service skills and the ability to handle complaints effectively.

Physical Requirements:

• Business casual attire
• Occasionally requires attending corporate functions

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