Job Description

Are you ready to take the next big step in your career?

The Henri Stern Watch Agency is looking for a passionate Polisher & Case Technician to join our team!

Who We Are

The Henri Stern Watch Agency manages all business operations for Patek Philippe in the United States. Patek Philippe has a long and significant history in the US, with Patek Philippe timepieces being sold in this market since the 1850’s. In 1935, Henri Stern, second generation owner of Patek Philippe, solidified a presence in the US by leasing an office space in Rockefeller Center, where the company remains. The Henri Stern Watch Agency was officially incorporated in 1946 and continues to provide distribution and repair servicing to authorized retailers and customers across the United States.

Role Overview

Under the supervision of the Workshop Manager, the successful candidate will be responsible for the refinishing, repairing, and servicing of a wide range of watch cases from basic cases to highly complex watch cases with multiple finishes. Working collaboratively with other skilled team members in a workshop environment, the candidate must maintain precision, focus, and craftsmanship over sustained periods. Utilizing specialized tools, machinery, and finishing techniques, they will polish, repair, and assemble cases to meet Patek Philippe’s global standards of excellence. Strong problem-solving abilities, attention to detail, and effective communication are key to completing all work within internationally recognized service standards.

What You Will Be Doing

Essential duties and responsibilities include, but are not limited to:

• Refine and polish watch cases and bracelets using specialized rouges and machinery, adhering to Patek Philippe’s finishing guidelines.
• Assist in the breakdown, cleaning, and reassembly of precious metal cases and bracelets.
• Perform assembly of case components, including correctors, pushers, and crystals, with precision and care.
• Diagnose and correct imperfections or issues in case materials to support efficient assembly processes.
• Identify and address water-resistance issues, ensuring all cases meet company specifications.
• Ensure all completed work meets the highest standards for aesthetic quality and mechanical integrity.
• Maintain all assigned polishing equipment and tools to ensure optimal performance and cleanliness.
• Support workshop operations by maintaining an organized, well-supplied parts inventory.
• Provide regular updates to the Workshop Manager regarding the status and progress of all case work.

What We Are Looking For

We are looking for an individual with the following skills, knowledge, and abilities:

• A minimum of 2 years of experience in case polishing, case repair, or casing-related functions.
• Familiarity with basic micromechanics and lathe operation.
• Watchmaking or watch technician experience is a plus.
• Experience with luxury watches or jewelry is strongly preferred.

Who You Are

Successful candidates will embody the following attributes:

• High level of focus and sustained concentration in a busy workshop environment.
• Exceptional dexterity, hand-eye coordination, and a critical eye for fine detail.
• Strong organizational, time management, multitasking, and communication skills.
• Ability to work collaboratively and respectfully within a team setting.
• Self-discipline, professionalism, and the ability to deliver high-quality results under pressure.

Why You Will Love Working Here

• Competitive salary & exceptional benefits package
• Comprehensive training and potential for advancement
• A collaborative team environment in a modern workshop in the heart of New York City

Location:

New York City

Reports to:

Workshop Manager

Work Schedule:

Full-Time (40 hours per work week)

Job Classification:

Non-Exempt

Salary Range:

$70,000-$80,000

Commensurate with Experience

Apply Today:

Be part of a legacy of excellence and craftsmanship. We look forward to welcoming an enthusiastic and talented watchmaker to our team. If you or someone you know is interested, please reach out to Human Resources at [email protected] .

The Henri Stern Watch Agency is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

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