Job Description

About Us

Mid-Florida Tree Service, Inc. is a family-owned and operated company that has been serving the Tampa Bay area for over 45 years. We take pride in our commitment to professionalism, efficiency, and exceptional customer service. As a fully licensed and insured tree care company, we provide expert services in tree removal, trimming, land clearing, and storm damage cleanup while maintaining a strong reputation for safety and reliability.

Our office team plays a vital role in keeping our operations running smoothly. We value attention to detail, strong organizational skills, and a customer-first mindset in our administrative professionals. If you’re looking to grow your career in a supportive, team-oriented environment where your skills make a real impact, we’d love to hear from you!

Job Summary

We are seeking a friendly and professional Receptionist to join our team. The Receptionist serves as the first point of contact for customers, employees, and vendors, ensuring smooth communication and efficient office operations. This role involves answering and directing calls, scheduling appointments, managing records, and supporting both field and office teams. The ideal candidate is organized, detail-oriented, and professional, with strong communication skills and a customer-focused attitude.

Responsibilities

Customer Communications

• Answer Calls Promptly and Politely: Maintain a professional tone while answering calls, asking the right questions to determine if the customer needs a quote, wants to schedule an appointment, or requires other assistance. Escalate complex issues or concerns to management when necessary to ensure prompt resolution.
• Lead Scheduling: Handle incoming customer calls, efficiently scheduling appointments and leads as needed.
• Voicemail Management:  Respond promptly to customer voicemails, providing updates or delegating inquiries as needed.

Field Calls and Support

• Field and Sales Team Support: Act as a liaison between field and sales teams, managing scheduling, confirmations, and permit statuses.
• Document Distribution:  Print and distribute necessary forms for field teams.
• Scheduling Updates:  Communicate scheduling changes, including last-minute adjustments, to ensure seamless operations.
• Team Collaboration:  Work closely with team members to minimize scheduling conflicts and optimize resource allocation.
• Message Management:  Take accurate and detailed messages, noting key details and ensuring prompt delivery.

General Office Support

• Data Entry:  Accurately enter and maintain records as required.
• Reception Area Maintenance: Keep the reception area organized and welcoming for clients and team members.
• Administrative Support:  Assist with light administrative tasks, including photocopying, document preparation, filing, and paperwork.

Qualifications

Required

• Education: High school diploma or equivalent.
• Experience:  Entry Level
• General Skills:
• Fluent in spoken and written English.
• Strong organizational skills with attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite.
• Technologically adept with the ability to learn new software quickly.
• Maintains a positive, customer-focused attitude.
• Demonstrates courtesy and professionalism in all interactions.
• Confidentiality: Employees may be required to sign a confidentiality agreement regarding sensitive business, employee, and client information.
• Reliability:  Proven track record of punctuality and dependability, consistently arriving on time.
• 24-Hour Notice Availability: This role requires employees to be available for work during severe weather events. Candidates should be prepared to report for duty within 24 hours when needed.

Preferred

• Previous data entry or receptionist experience.
• Familiarity with Arbor Gold software.
• Experience in tree care, landscaping, or similar blue-collar industries.
• Knowledge of CRMs or productivity tools.
• Experience with office phone systems, including handling multiple lines and voicemail systems.
• Proven ability to handle multiple tasks and prioritize effectively.

Additional Job Considerations

Benefits

• 6 Paid Holidays
• Paid Lunch Break

Availability

• Regular Working Hours:  On-Site, Monday through Friday, 9:00am to 5:00pm.
• Mandatory Overtime During Emergency Storm Events:  In the event of a major storm or hurricane, overtime may be required to support emergency response and recovery efforts.
• Emergency Response Role:  Mid-Florida Tree Service plays a critical role in post-tropical storm and hurricane clean-up.
• Essential Service Provider:  As a company specializing in storm damage cleanup, our services are in high demand after major weather events. Applicants should consider their ability to fulfill job responsibilities under these conditions.

Wages

• Overtime & Weekend Opportunities:  During peak seasons, employees may have opportunities for overtime and occasional weekend work based on workload demands, with overtime paid at a minimum of time and a half for hours worked over 40.
• Training Salary Adjustment:  The training salary for the first 30 days will be 10% lower than the final wage, with an adjustment to the full rate upon successful completion of the training period.

Join our team as a Receptionist where you will play an integral role in creating a positive first impression for our clients while supporting the overall efficiency of our office operations.

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