ServiceNow Business Process Analyst Job at BayOne Solutions, Plymouth, MI

amN3TUY5RDl0N29kMzVRVk1KZDN5bGJmUmc9PQ==
  • BayOne Solutions
  • Plymouth, MI

Job Description

This role is 100% remote (but must work pacific hours)

Must Have

  • Business Process Consultant
  • Business Process Documentation
  • Business Process Flows
  • ServiceNow

Nice To Have

  • Flow Designer
  • Integrations
  • IT Service Management

Responsibilities:

  • Evaluate and support process improvement initiatives by analyzing business functions, gathering info, and optimizing system capabilities across company.
  • Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite
  • Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
  • Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
  • Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
  • The BPC helps to close any gaps in understanding between the business needs and technical capabilities, and then define the appropriate process to achieve desired business results.
  • Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite
  • Work closely with the Architects, Developers and BA's to document stories, Acceptance criteria and Test artefacts. Participate in Agile ceremonies and Grooming sessions.
  • Advanced level of ServiceNow knowledge and ITSM is a required pre requisite for this role.

Job Tags

Work at office, Flexible hours, 3 days per week,

Similar Jobs

Sepp Leaf Products, Inc.

Shipping Room Attendant Job at Sepp Leaf Products, Inc.

Sepp Leaf Products, Inc. has an opening for an entry level member of our shipping room. This position is the assistant clerk to our shipping room manager. Responsibilities include recording every detail of the order, from packing items into boxes to labeling them. They...

Rooted Landscape

Landscape Designer Job at Rooted Landscape

 ...Job Title: Landscape Designer & Marketing Director Location: Gardner, KS Job Type: Full-Time About Us: Rooted Landscape is a dynamic and innovative landscape design firm dedicated to creating beautiful and sustainable outdoor spaces. We dont just create exceptional... 

PO&G Resources, LP

Petroleum Reservoir Engineer Job at PO&G Resources, LP

Petroleum Reservoir Engineer PO&G Resources is a rapidly growing, twenty-five year-old private oil and gas company. Due to ongoing growth and acquisitions, the company is hiring a Senior Reservoir Engineer. Basic Function: This position will be located at the ...

Gpac

Commercial Sales Project Manager - Flooring Job at Gpac

Position Overview: As a Commercial Flooring Sales Project Manager , you will be the primary point of contact for clients, managing every...  ...meet project timelines and budgets.* Ensure compliance with contract terms, specifications, and quality standards.* Act as the... 

Valcourt Group

Construction Estimator Job at Valcourt Group

 ...experience in waterproofing, masonry and concrete repair/restoration preferred. Familiar with the procurement of construction services, contract award and buy-out, authoring of RFIs, AIA industry- standard documents and exhibits, and development of appropriate contract...