Job Description

Missing Link Recruitment is hiring for our client Copperfield Bowl in Houston, TX.

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Managers help bring this vision to life every day for guests of Copperfield Bowl—and have a great time doing so. The Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

Our Managers assist the Owner with all aspects of the center and its management. They’re the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day activities, our Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing our team members’ experience.

WHAT YOU’LL DO:

MAKE GUESTS PRIORITY #1

• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints

PARTNER WITH LEAGUES

• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues

ASSEMBLE AN ALL-STAR TEAM

• Recruit, hire, train, and schedule a talented team of hourly center staff

SHOW OFF THOSE MANAGEMENT SKILLS

• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate...

DRIVE FOOD & BEVERAGE SALES

• Oversee the management and expansion of our center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

NEVER STOP IMPROVING

• Continually hone our operational execution; schedule staffing levels to meet our center’s needs and maximize the guest experience

TAKE EVERY OPPORTUNITY

• Capitalize on all business opportunities by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE:

• 2+ years of management experience in customer experience, bar, and restaurant. (bowling center preferred)
• 5+ years in a customer service role
• The ability to supervise center operations staff
• Strong team player
• Exceptional “People Developer”
• Open to working nights, weekends, and some holidays
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

WHO WE ARE:

Copperfield Bowl is a family-owned and operated center. With over 40 years of leagues, tournaments, open play, parties, and events; Copperfield Bowl sets the bar for turning moments into memories. For more information on Copperfield Bowl, please visit CopperfieldBowl.com .

Copperfield Bowl offers performance-based incentives and a competitive total rewards package, which includes healthcare and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.

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