Job Description

About the role:

The ideal candidate will drive operational excellence, foster innovation, and uphold a commitment to exceptional patient care under the guidance of the Medical Director. This role focuses on all forms of vision correction, including LASIK, Custom Lens Replacement (CLR), Premium Cataract Surgery, ICL, SMILE, and PRK, ensuring that every patient receives the best possible treatment tailored to their unique needs.

Key Responsibilities:

Strategic Leadership

• Develop and execute long-term strategies to achieve clinical, financial, and organizational goals in collaboration with the Medical Director and clinical team.
• Align operational priorities with patient care standards to ensure seamless delivery of services.

Operations Management

• Oversee daily operations of the center, ensuring efficiency, compliance, and exceptional service delivery.
• Implement performance metrics and quality improvement initiatives to optimize workflows.

Insurance and Managed Care Expertise

• Navigate complex insurance landscapes to maximize patient access to vision correction services.
• Collaborate with third-party payors, including managed vision care providers, to establish partnerships and streamline reimbursement processes.
• Advise patients on financing options, including HSAs, FSAs, and payment plans, to address gaps in traditional insurance coverage for elective procedures.

Team Development

• Foster a culture of collaboration, respect, and professional growth among staff.
• Directly supervise and guide the Marketing, Sales, Clinical, and Finance teams to ensure alignment with organizational goals.
• Mentor department leaders and promote cross-functional teamwork across multiple locations.

Patient-Centered Excellence

• Uphold a patient-first philosophy by ensuring seamless experiences from consultation to post-operative care.
• Address patient feedback and resolve concerns to maintain trust and satisfaction.

Business Development

• Identify growth opportunities, including new technologies, service lines, and partnerships.
• Strengthen relationships with referring providers and community stakeholders.

Multi-Site Collaboration

• Occasionally travel to other locations to ensure operational alignment, support local teams, and maintain consistency in standards.

Qualifications:

• Education: Bachelor’s degree, ideally in Business Administration, Healthcare Management, or a related field (MBA or MHA preferred).
• Experience: Minimum 5 years of leadership experience in a healthcare or ambulatory surgery setting.
• Skills: Strategic planning, financial management, and operational optimization, strong understanding of healthcare regulations, accreditation standards and patient safety protocols.

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