Job Description

SUMMARY

The associate will use all skills to work successfully in a team environment by displaying common sense, maintaining a high level of customer service, work accuracy and timeliness, reporting to work area on time, ready to work and dressed in appropriate attire. The associate will drive a transfer truck between all locations, maintain the warehouse, and deliver customer

orders. The associate will also provide customer service in all areas of the store, such as, but not limited to: paint and painting supplies, hand-and-power tools, electrical supplies, plumbing

supplies, builders’ hardware, housewares, lawn and garden supplies, pet supplies, outdoor living supplies, and automotive supplies, by performing the following duties.

ESSENTIAL

DUTIES AND RESPONSIBILITIES:

Procedures & Operations:

· Follow the guidelines set forth by Associate Handbook at all times.

· Handle training and development of new sales associates as assigned by training supervisor.

· Relay all communication and information that will entail the smooth operation of department(s) to other associates and management members.

· Maintain a high level of housekeeping at all times.

· While working on the sales floor, respond to “88” calls made by other associates to facilitate the smooth running of the store.

· Follow work schedule and address any necessary changes or concerns with the management team.

· Be knowledgeable of store safety procedures, and observe safety policies at all times.

· Participate in monthly store meetings.

· Communicate in clear, concise and legible manner.

· Use computer database to research information on merchandise, such as availability, vendor, inventory levels, sales, current retail, etc.

· Clean, or assist in the cleaning of, hazardous chemical spills0.

· Operate cash register when indicated.

· Follow all documentation policies.

· Help management with store opening procedures, as assigned.

· Must report all damages to truck and/or property to management.

Transfers:

· Complete transfers in a timely manner.

· Drive safely in wintry conditions.

· Follow all driving laws.

· Have valid registration, license plate tags, insurance documentation and driver’s license in truck while moving.

· Maintain truck, i.e. fill with gas, change oil, wash truck, keep interior clean.

· Must have all transfers checked in and out by a management member.

· Check in-store bins for merchandise to be transferred.

· Check transfer board for large items.

· Use multiple repetitions of bending, lifting, and twisting to unload and load merchandise.

· Accountable for transferred money and merchandise at all times.

· Allow truck to warm enough to completely remove all frost and ice from window.

· Properly secure load to minimize merchandise shifting and damage.

· Deliver transferred paperwork and money to corporate office.

· Take paperwork from appropriate mailbox in Buying Office at 9468.

Warehouse:

· Complete certification for forklift driving.

· Use forklift to move merchandise within the warehouse and surrounding area.

· Follow all forklift safety procedures.

· Use a pallet jack to pull and maneuver pallets.

· Check in purchase orders to the warehouse.

· Help maintain warehouse inventory.

· Maintain orderly arrangement of merchandise in warehouse.

· Maintain warehouse housekeeping.

· Climb ladders and assist in moving merchandise from elevated areas within the warehouse and store.

Departmental:

· Display and/or arrange for the display of merchandise sold in the assigned departments.

· Price or oversee the pricing of incoming merchandise in area(s) of responsibility or as assigned.

· Suggest new merchandise lines, new sales techniques, etc., to the management team.

· Promptly perform indicated price changes on merchandise.

· Restock merchandise displays from backstock as the customer depletes them. No endcap displays should ever be empty due to potential injury to a customer from empty hooks/shelves.

· Handle warehouse special orders for non-stock items.

· Recommend items and services within assigned department(s) to advertise and promote.

· Prepare sales floor and department(s) for increase in sales and customer traffic as a result of advertising and promotional activities.

· Make or request various departmental signs, promotional banners, etc., as needed.

· Receive incoming merchandise and place on sales floor in an acceptable amount of time.

Customer Service:

· Recommend the addition of new items as requested by customers, in writing, to the management team.

· Assist customers in selecting and purchasing merchandise.

· Settle customer claims or handle minor customer complaints. (A management team member should handle all serious customer complaints.)

· Answer telephone when necessary

· Issue rain checks for out of stock sale merchandise.

All additional responsibilities as assigned by management

This job does not include on-going supervisory job responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have a valid, unrestricted driver’s license.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or associates. .

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent's and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Two-thirds or more of the job is spent on feet. Pushes two-wheelers, dollies and carts of varying weight. The employee frequently is required to climb or balance and stoop, kneel, crouch, bend, twist, or crawl. The employee must regularly lift and/or move up to 80 pounds, frequently lift and/or move up to 100 pounds. The employee must have a horizontal pulling force of 50 pounds. The employee is regularly required to climb ladders. May be required to remove snow with snow blower, when appropriate. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is exposed to outside weather conditions and works near moving mechanical parts. The employee regularly works in high places. The employee is occasionally exposed to fumes or airborne particles and toxic or

caustic chemicals. The noise level in the work environment is usually moderate.

This job description reflects expectations of the employer and does not constitute conditions of employment. 

You have the right to terminate your employment at any time for any reason, and Ace Hardware has the right to terminate your employment at any time for any reason, with or without cause. 

Ace Hardware reserves the right to modify this job description at any time and for any reason.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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